Shipping
Most orders placed before 3:30 pm PST Monday-Friday will be shipped the SAME business day. Orders placed on weekends, holidays or outside of normal business hours will ship the following business day (unless special arrangements are made prior to placing the order). Shipping options for US & Canadian addresses will be displayed during the checkout process.
Standard-size US orders (excluding Hawaii and Alaska) over $100.00 are eligible for FREE Economy Shipping via FedEx, UPS or USPS (carrier selected at our discretion, please contact us prior to ordering for special requests/circumstances).
For US orders we also offer Next Business Day & 2 Business Day expedited shipping via FedEx, UPS, or USPS (carrier selected at our discretion, please contact us prior to ordering for special requests/circumstances).
By default our carriers deliver on normal business days only (Monday-Friday). Saturday delivery is available to select locations (at an additional cost) please contact us for pricing & availability.
For International orders, shipping cost, taxes, duties and import fees are the responsibility of the customer.
Due to logistical impacts associated with current events carriers are no longer offering any money back guarantees, this is beyond our control & therefore unfortunately shipping charges are not refundable under any circumstances.
Worldwide shipping is also available, please contact us for options and pricing.
To prevent lost or stolen packages, our default shipping option includes Signature Confirmation which requires a signature at the time of delivery. If you decline the Signature Confirmation option, you accept full liability in the event that your package is lost or stolen after delivery.
To ensure successful delivery, the customer is responsible for providing an accurate and valid shipping address. InjectorsDirect.com can not be held liable for shipping issues caused by the customer’s failure to provide accurate and valid shipping information.
Please monitor the tracking information provided and plan to be available to accept delivery in person. If that is not feasible we recommend that you contact the carrier prior to delivery to coordinate a secure location where your package can be left or request that they hold your package for pickup.
InjectorsDirect.com will not be held liable for packages that are lost or stolen after delivery. Please carefully inspect your package and its contents immediately upon delivery. Claims for missing or damaged merchandise must be reported within 24 hours of delivery confirmation scan, NO EXCEPTIONS.
Cores
For core returns InjectorsDirect.com offers 3 convenient options:
1. CREDIT CARD ON FILE: Customer leaves credit card information on file. Cores must be returned within 28 days of original order date. After 28 days the card on file will be charged automatically and you will be allowed an additional 32 days to return the core(s) for a refund as long as they are physically intact. Cores returned between 60 and 120 days will be eligible for 75% credit as long as they are received physically intact. Cores older than 120 days are not eligible for credit. If you want to return cores that are older than 120 days, please contact us to discuss your options.
2. PAY CORE DEPOSIT: Customer’s credit card is charged for cores upon placing order. Cores must be returned within 60 days of the original order date. Cores returned between 60 and 120 days will be eligible for 75% credit as long as they are received physically intact. Cores older than 120 days are not eligible for credit. If you want to return cores that are older than 120 days, please contact us to discuss your options.
3. RETURN CORES IN ADVANCE: Customer returns cores in advance to avoid core charge. Order will ship immediately once cores are received.
The core is the old unit, which was replaced by the new, refurbished, or remanufactured item.
The core deposit for each injector is $100. The core deposit for 2001-2010 Duramax fuel line cores is $100 for a set of 8 pieces. The core deposit for 2019-current 6.7L Cummins fuel line cores is $100 for a set of 6 pieces.The core deposit for all high pressure fuel pumps is $200.
Cores should be returned in original packaging (including protective caps) in order to prevent damage during shipping. Please use a new outer shipping box if necessary.
Cores must be returned physically intact, in rebuildable condition. Disassembled and/or damaged cores (fire damage, broken plugs/solenoids, damaged threads, vise marks, missing components, etc.) will only be eligible for partial credit, at the discretion of InjectorsDirect.com.
Cores returned must be like-for-like (out the same model engine as the replacement parts ordered)
Please take extra care to handle and package cores carefully.
Ship Core Returns To:
InjectorsDirect.com
Attn: Cores
836 Via Esteban
San Luis Obispo, CA
93401
Core return shipping costs are the responsibility of the customer. Cores may be returned via any common carrier (UPS, USPS, FEDEX, etc.). Insuring core returns is at the discretion of the customer.
For International Core Returns: Shipping cost, taxes, duties and import fees are the responsibility of the customer and must be prepaid. If a package is returned with any of these items outstanding, the core return will not be processed until all outstanding items owed are invoiced by the shipping carrier. These fees will then be deducted from your core refund or charged to the credit card on file if applicable.
Core returns will be processed within 1-2 business days of receipt and inspection. Credit and debit card releases clear within 24 hours, while refunds may take 5-7 business days after the cores are processed to clear and be posted to your account. Refunds will be issued directly back to the original funding source (Credit/Debit Card, PayPal, Affirm, etc.)
In the event a dispute involving any credit card and/or payment processing company is initiated by customer, customer acknowledges and agrees that customer voluntarily forgoes any right to request or receive a refund, exchange, Product return, core return, and/or warranty coverage. Additional details are provided in the Returns and Limited Warranty policies.
Returns
To ensure your satisfaction, we allow our customers to return new and unused Products, subject to the limitations and procedures set forth below:
60-Day Return Period
You may return items purchased from InjectorsDirect.com for any reason up to 60 days from the original invoice date, provided that the Product has not been installed, is in “new” condition, and is returned intact in the original packaging. In order to be eligible for return Products must be received at our facility within 60 days of the original order date. Returns received after 60 days are not eligible for return or refund. Products shipped to us prior to submitting a claim form and receiving an RMA may be refused, held, or disposed of at the sole discretion of InjectorsDirect.com. Products sold as part of a kit are eligible for return as a complete kit only, partial kits or individual kit components are not eligible for return. No refunds will be given on Products that have been, in our determination, installed, tampered with, contaminated, or disassembled. This determination will be made solely at the discretion of InjectorsDirect.com. In the event a dispute involving any credit card and/or other payment processing company is initiated by a customer, it shall be resolved conclusively by the applicable third party (the “Intermediary”). Any such dispute shall be handled in accordance with the terms, procedures, and timing of the Intermediary, and the Intermediary’s decision shall be deemed the final, conclusive resolution. In such event, InjectorsDirect.com shall not be obligated to offer any further remedy to customer, and, in InjectorsDirect.com’s sole discretion, customer’s eligibility as to InjectorsDirect.com’s policies may cease. Among other things, this could terminate customer’s right to receive a refund or exchange, to process Product returns and/or core returns, and/or eliminate warranty coverage.
All Products returned for refund will be subject to a restocking fee of 15% of the original purchase price. Once an order has been processed the order can no longer be canceled and the restocking fee will apply. The restocking fee does not apply to unused product exchanges or unused products returned for store credit. Original shipping costs will also be deducted from the refund amount. PayPal fees are not refundable under any circumstances.
To return an item, you must first request a Return Merchandise Authorization (“RMA”) number from InjectorsDirect.com. To obtain an RMA number, please reply to your order confirmation email or send an email to customerservice@injectorsdirect.com and provide the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us process the return with speed and accuracy.
No Product Return will be accepted or processed without first contacting us to obtain an RMA number.
All sales of modified injectors/special orders are final. No returns shall be accepted.
Shipping costs to return Products to us are the responsibility of the customer.
Once we have inspected the Products and confirmed they are in unused and resalable condition as required by this policy, we will process your refund less the restocking fee and original shipping costs.
Please allow 3-5 business days for the funds to be returned to your original payment method.
Limited Warranty
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY, SEND THE UNUSED PRODUCTS IN THE ORIGINAL PACKAGING BACK TO US IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF OUR RETURN POLICY.
What Does This Warranty Cover?
Subject to any exclusions provided in any of InjectorsDirect.com’s policies, this limited warranty covers any defects in manufacture and/or materials in injector products (collectively, the “Product” or “Products”) purchased directly from InjectorsDirect.com, a California corporation (“InjectorsDirect.com”).
What Does This Warranty Not Cover?
This warranty does not cover damage to Products caused by contaminated fuel, improper installation, or any other outside influence. Also, disassembling or tampering with the Products voids this warranty.
What is the Period of Coverage?
All refurbished and remanufactured Products carry a two (2) year limited warranty from the original invoice date. All new Products carry a three (3) year limited warranty from the original invoice date. Coverage is valid only for the original purchaser. This warranty is not transferable.
What Will We Do to Correct Problems?
If during the warranty period any Product fails to function as designed (not as a result of outside damage, improper installation, or misapplication) as determined by our testing, InjectorsDirect.com, at its option, will repair or replace the defective or malfunctioning component or the Product at no charge. Using the instructions below, you will need to send the Products back to us (at your expense) during the warranty period for testing and warranty consideration. If our testing confirms that any Product does not exhibit any manufacturing defect within the manufacturer’s specifications we have identified, you will be assessed a fee for cleaning / testing and the Product(s) will be sent back to you at your expense. The cleaning and testing fee for non-warrantable parts is $50 per injector or $400 per high pressure pump.
What Will We Not Do?
No refunds, exchanges or returns are given on Products sent to us under a warranty claim. We do not offer refunds, exchanges or returns on Products that have been installed. Further, in the event a dispute involving any credit card and/or payment processing company is initiated by customer, customer acknowledges and agrees that customer voluntarily forgoes any right to request or receive a refund, exchange, Product return, core return, and/or warranty coverage. InjectorsDirect.com assumes no liability for the improper installation, improper Product selection, or misapplication of the Products. You are responsible for having your installer install the Products correctly. If in doubt, you should contact the manufacturer directly before installing the Products. Under no circumstances shall InjectorsDirect.com be liable for any expenses you may incur related to the Products. This includes, but is not limited to, labor or installation charges, down time, towing, travel, lodging or other expenses incurred in diagnosis of any claimed defect (such as third party testing), removal or reinstallation of the Product, or any other contingent expenses you may incur.
The Products are provided on an “AS IS” with all faults basis and with no warranty except the limited warranty set forth above. To the maximum extent permissible by law, InjectorsDirect.com does not warrant that the Products are of merchantable quality or that they can be used for any particular purpose. These are considered implied warranties. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If a limitation on implied warranties is not permitted in your State, the implied warranties shall be limited to the term of the warranty period provided above.
How Do You Get Service?
All warranty claims are subject to prior approval by InjectorsDirect.com. To be eligible for warranty service you first MUST email us at customerservice@injectorsdirect.com. We will provide you with a Warranty Claim Request Form which must be completed and returned to us before any Warranty Claim will be initiated. Once we receive your completed Warranty Claim Request Form, we will provide you with an RMA number and written instructions for sending the Products to us for evaluation. We do not accept Products sent to us without a completed Warranty Claim Request Form and RMA. You will need to pay for shipping the Products to us. Depending on the results of our testing, you may need to pay for us to ship the Products back to you.
We do not store the Products you voluntarily send to us for testing indefinitely. It is the original purchaser’s responsibility to communicate with us regarding the results of the testing and to pay any testing fees owed for the Products. We will hold the Products for ninety (90) calendar days from the date we receive the Products from you (the “Storage Period”) and will use commercially reasonable efforts to communicate with you (using the phone number and e-mail address you provided at the time of your purchase and/or at the time the RMA is issued regarding the Products) the testing results and if there are any fees owed. If we do not hear from you and/or any applicable fees remain unpaid at the conclusion of the Storage Period, we will deem all of the Products you sent to us to have been intentionally abandoned by you (the “Abandoned Property”) and will dispose of, use, reuse and/or resell the Abandoned Property at our discretion.
Are Your Damages Limited?
Under no circumstances shall InjectorsDirect.com, its directors, shareholders, officers, agents, employees, contractors, successors or assigns be liable for any injuries or damages whatsoever to any person or property arising from the installation or use of the Products, which shall include, but not be limited to, consequential, incidental, special, exemplary or punitive damages. To the maximum extent permissible by law, InjectorsDirect.com’s liability in all events is limited to, and shall not exceed, the purchase price paid for any Product that gives rise to any liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How Does State Law Relate to This Warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Unless otherwise prohibited by law or resolved by a third party as provided in these policies, in any action or proceeding related to this limited warranty, the parties consent to the exclusive jurisdiction and venue of the Superior Court in and for the County of San Luis Obispo, California.
Effective February 20, 2024
CLICK HERE TO SUBMIT A WARRANTY CLAIM REQUEST
Privacy Policy
Your California Privacy Rights.
California law requires us to ensure the privacy of our customers’ personal information. California law also requires us to provide information to you regarding our Privacy Policy and the designated means by which you may inquire about our policy.
We at InjectorsDirect.com, a California corporation (“InjectorsDirect.com”), value our customers and take issues regarding privacy very seriously. Please read this Privacy Policy to learn more about the ways in which we use and protect your personal information. Except as otherwise provided in this Privacy Policy, we do not sell, trade or rent the personal information you voluntarily share with us to third parties for marketing purposes without your express consent. As described in this Privacy Policy, we do, however, share your information with the third party vendors who operate the online store and shopping cart located on our Web site(s) and who process the credit and/or debit card transactions.
InjectorsDirect.com’s Privacy Policy describes the personal information we collect about you, why we collect it, and how we use it. Our Privacy Policy also describes the choices you can make about how we collect and use your information. If applicable, you may opt out of our information sharing by contacting us in accordance with Section 4 below. To do so, you may contact us as follows:
Call us at 1 (800) 500-0980;
Email us at: sales@InjectorsDirect.com; or
2. Write us at: InjectorsDirect.com
Privacy Policy Issues
848 Via Esteban
San Luis Obispo, CA 93401
If our information practices change in the future, we will post an updated Privacy Policy on the Web site(s). You can tell if the Privacy Policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
Note that this Privacy Policy does not apply to the practices of companies that InjectorsDirect.com does not control, or to people that InjectorsDirect.com does not employ or manage. The online store and shopping cart on our Web site(s) are operated by Bubblestorm Management PTY Limited (which does business as “WooCommerce”), and the merchant processors for the site are Total System Services, LLC (“TSYS”), PayPal, Inc. (“PayPal”), and Affirm Loan Services, LLC. (“Affirm”). Please refer to each of these companies respective Privacy Policies for specific information about how they may use your personal information in connection with your purchases at the online store or any advertising offered by either company.
The Web site(s) may be enhanced by Google’s advertising management system. Please refer to Google’s Privacy Policy and any of Google’s related policies for specific information about any Google advertising appearing on the Web site(s) and/or how Google may use your personal information as you use the Web site(s). This Privacy Policy does not apply to the practices of companies, such as Google, that we do not control or to people that we do not employ or manage. InjectorsDirect.com shall have no responsibility for the use or misuse of your personal information by Google.
Table of Contents.
1. Overview of our Privacy Policy.
2. How does InjectorsDirect.com use my information?
3. Does InjectorsDirect.com share my information with third parties other than WooCommerce and PayPal?
4. How do I OPT OUT of receiving promotional communications?
5. How do I access my information? How do I change or delete my information?
6. How does InjectorsDirect.com protect children’s privacy online?
7. What are cookies? How does InjectorsDirect.com use cookies on its Web site?
8. California Do Not Track Notice.
9. How does InjectorsDirect.com protect and use customer information?
10. Is my information secure?
11. What about links to other Web sites and services?
12. Updates to our Privacy Policy.
13. Governing Law; Limitation of Damages; Entire Agreement.
1. Overview of our Privacy Policy.
In accordance with California Civil Code Section 1798.83, as amended from time to time, when you visit the Web site(s) or request information from us, we collect personal information, such as your name, address(es), electronic mail address, telephone number and business affiliation. We also collect this information when you set up an online account with us, save or post any information online with us, participate in any surveys or promotions sponsored by us, or sign up to receive our newsletter or other promotional mailings. We may maintain a record of your interests and inquiries.
The online store and shopping cart located on the Web site(s) are operated by WooCommerce. Among other things, WooCommerce manages the store pages and ordering system. In addition, TSYS, PayPal, or Affirm manage all order and customer credit or debit card data. In connection with your use of the shopping cart and purchase of our products, it is likely WooCommerce and/or TSYS, PayPal, or Affirm collect information about your shopping experience. Please refer to WooCommerce and/or TSYS, PayPal, or Affirm’s respective Privacy Policies, which govern the use of your personal information by WooCommerce and TSYS, PayPal, or Affirm, respectively. InjectorsDirect.com shall have no responsibility for the use or misuse of your personal information by WooCommerce, TSYS, PayPal, or Affirm.
2. How does InjectorsDirect.com use my information?
We use the information we collect to deliver information on the Web site(s) about the products and/or services you requested, to provide you with information about related products and services, to provide our newsletter or other promotional materials, to improve the Web site(s), and to better administer and troubleshoot problems with the Web site(s).
When you request information from us, we use your personal information to respond to you via phone, mail or e-mail in accordance with your request. We may also use your address and e-mail address to send you information about InjectorsDirect.com’s products, services, events and promotions. If you participate in a promotion (online or over the phone), we may use your personal information to send you e-mails, mail, or telephone calls (including text messages) regarding InjectorsDirect.com’s products, services, and promotions. From time to time, we may use this information to contact you via e-mail, mail, or telephone to learn more about your preferences. You always have the choice not to receive marketing information mailings or calls; you just need to let us know.
We may also use the information about your interests and purchases from WooCommerce to help us improve the site design and your online experiences. We may contact you, subject to the choices you have made, via e-mail, mail or telephone, to conduct market research and learn more about how we can improve our offerings.
To serve you better, we may combine information you give us and information about your interests with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from WooCommerce. We use that combined information to enhance and personalize your online experience with us and to communicate with you in accordance with this Privacy Policy.
3. Does InjectorsDirect.com share my information with third parties other than WooCommerce, TSYS, PayPal, or Affirm?
InjectorsDirect.com will not share your personal information with third parties for marketing purposes; provided, however, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, affiliates and advertisers. In accordance with Google’s policies, however, Google may monitor your activity on the Web site(s). In addition, InjectorsDirect.com’s contracts with service providers to maintain and manage our customer information, for the e-commerce portion of the Web site(s), to fulfill promotions, and to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.
InjectorsDirect.com reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of InjectorsDirect.com, its authorized affiliates, and others. In addition, InjectorsDirect.com may disclose information we possess about you as part of a merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy.
4. How do I OPT OUT of receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your online experience, you may OPT OUT of receiving our promotional communications at no cost to you. You should be aware that you will need to OPT OUT each time you contact us electronically by means of the Web site(s) or save your information online.
To OPT OUT, please let us know by calling us at 1 (800) 500-0980, by emailing us at sales@InjectorsDirect.com, or by mailing your written request to InjectorsDirect.com, Privacy Policy Issues, 848 Via Esteban, San Luis Obispo, CA 93401. Please be sure to include your full name and the addresses (mail and e-mail) you submitted to us. If you ask us to remove your name and address from promotional lists, we will maintain your name in our “do not contact” list to ensure that we can honor your request. Note that it may take up to four (4) weeks to process your opt out request, during which time you may continue to receive communications from InjectorsDirect.com.
Opting out with InjectorsDirect.com does not mean you have opted out with Google, WooCommerce, TSYS, PayPal, or Affirm or that you can avoid Google’s advertising management system as it is used on the Web site(s). Please consult these third parties’ respective Privacy Policies and related policies for information regarding any related OPT OUT opportunities.
If you would like to request information about what we collect, please feel free to call or write us as well. In accordance with California law, we will respond in writing to your request within thirty (30) days.
5. How do I access my information? How do I change or delete my information?
You may ask us to update your personal information by e-mailing or writing us with your new information or by logging into your online account with us.
6. How does InjectorsDirect.com protect children’s privacy online?
InjectorsDirect.com is concerned about the safety of children when they use the Internet and the Web site(s). Children (persons under the age of 18) are not eligible to use the Web site(s) unsupervised, and we ask that children do not post any comments or reviews to our blog or electronic bulletin board, if any, or submit any personal information to us. If you are under the age of 18, you may only use the Web site(s) or participate in any online sweepstakes in conjunction with and under the supervision of your parents or guardians. We will never knowingly request personally identifiable information from anyone under the age of 18.
7. What are cookies? How does InjectorsDirect.com use cookies on its Web site?
A “cookie” is a small data file that Web sites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that Web sites use to track the pages of the sites you’ve visited. A cookie may also collect technical information which is not personally identifiable such as the type of Internet browser you are using, the types of computer operation system you are using, and the domain name of the Web site from which you linked to the Web site(s). An HTTP referrer is a tool that allows Web sites and servers to identify from where people are visiting for promotional or security purposes. We may have an HTTP referrer tool implemented on various Web sites on the Internet which will identify how you arrived at the Web site(s). We do not otherwise track any information about your use of other Web sites.
We use cookies in order to improve your online experience. We use cookies in connection with the login and posting of information on the blog or electronic bulletin board, if any, available on the site. Through our use of an HTTP referrer tool, we may also track and maintain the identity of the Web site you visited immediately prior to visiting the Web site(s). We do not otherwise track any information about your use of other Web sites.
In accordance with WooCommerce’s Privacy Policy, WooCommerce may use cookies and other pieces of code such as Web beacons in connection with the login available on the site and/or to enhance your shopping experience on the site. A Web beacon allows a Web site to count users who have visited that page or to access certain cookies. For information regarding the WooCommerce-related cookies, please consult WooCommerce’s Privacy Policy. Likewise, for information regarding any PayPal-related cookies, please consult PayPal’s Privacy Policy.
You can deactivate cookies by turning them off in your browser. If you turn off cookies, though, you may hinder your online experience and you may be unable to receive or use some of the features of the Web site(s), to order products, to log into your online account with us, or to post any information to our blog or electronic bulletin board, if any.
In addition, in accordance with Google’s Privacy Policy, Google may independently employ cookies or other pieces of code such as Web beacons on our site through its analytics or advertising management system. To the extent used by Google, a Web beacon allows a Web site to count users who have visited that page or to access certain cookies. For information regarding the Google-related cookies and other coding, please consult Google’s Privacy Policy or related policies.
8. California Do Not Track Notice.
Do Not Track (“DNT”) is a mechanism for allowing Internet users to control the tracking of their online activities across Web sites. Currently, various browsers (including, but not limited to, Internet Explorer, Firefox and Safari) offer a DNT option that relies on a technology known as a DNT header which sends a signal to Web sites visited by the browser user about the user’s DNT preference. You can usually access your browser’s DNT option in your browser’s preferences. We do not track our customers over time and across third party Web sites to provide targeted advertising and therefore currently do not respond to Do Not Track (“DNT”) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser allows you to set the DNT signal so third parties (particularly advertisers) know you do not want to be tracked.
9. How does InjectorsDirect.com protect and use customer information?
We are committed to protecting the security and integrity of our customer information, and we use procedures and technology designed for this purpose. For example:
a. We limit access to customer information to those employees or independent contractors who have a business reason to know this information.
b. We maintain policies and procedures covering the physical security of workplaces and records.
c. We use technological means (such as backup files, virus detection software, firewalls and other computer software and hardware) to protect against unauthorized access or alterations to customer data.
10. Is my information secure?
We believe your data must be protected against loss and unauthorized access. On our e-commerce pages, WooCommerce and PayPal use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and Secured Socket Layer (SSL) encryption technology. SSL technology, an industry standard, is designed to prevent someone other than the operators of the Web site(s) and our e-commerce providers from capturing and viewing your personal information. In addition, to provide our customers with an increased level of security, online access to track your order(s) requires your e-mail address and corresponding order number(s) and your account is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. InjectorsDirect.com will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages). While our third party vendors employ many different security techniques to protect such data from unauthorized access, perfect security does not exist on the Internet, and InjectorsDirect.com does not ensure or guarantee the security of any information you transmit to us on the Web site(s) or the accuracy of any information displayed on the Web site(s) or in connection with Google’s advertising management system, WooCommerce’s online store/shopping cart or PayPal’s payment processing services. We do not accept liability for unintentional disclosure.
By using providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web site(s). If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Web site(s) or sending an email to you. You may have a legal right to receive this notice in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at sales@injectorsdirect.com.
11. What about links to other Web sites and services?
InjectorsDirect.com’s Web site may contain links to other sites beyond InjectorsDirect.com’s control. InjectorsDirect.com is not responsible for the content or practices of any linked Web sites, and we provide these links solely for the convenience and information of our visitors. InjectorsDirect.com does not control the privacy policies or practices of these Web sites. This Privacy Policy does not cover the collection of information by those other companies and/or Web sites. Although we encourage third parties to provide their own privacy policies, InjectorsDirect.com is not responsible and shall not be liable for their activities, such as how they handle the information they collect online. You should review those policies before providing any personal information.
12. Updates to our Privacy Policy.
From time to time, we may use information, including personal information, for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, we will take reasonable efforts to provide notice and obtain consent to any such uses as required by law.
We may amend this Privacy Policy at any time by posting the amended terms on the Web site(s). All amended terms shall automatically be effective thirty (30) days after they are initially posted on the site. Your continued use of the Web site(s) after any change to this Privacy Policy will constitute your acceptance of such changes.
13. Governing Law; Limitation of Damages; Entire Agreement.
This Privacy Policy is governed by the laws of the State of California. Venue for any dispute arising under this Privacy Policy shall be in the courts in and for San Luis Obispo County, California. By your use of our site, you agree to be bound by the terms and conditions contained in this Privacy Policy. To the extent you may maintain any claims for liability against InjectorsDirect.com arising from a potential violation of this Privacy Policy or to the misuse of your personal information, you agree that your recovery for damages is expressly limited to those provided in California Civil Code Section 1798.84, as may be amended from time to time.
This Privacy Policy together with InjectorsDirect.com’s policies posted on our site(s) and Terms of Use constitute the entire agreement between you and InjectorsDirect.com regarding the use of InjectorsDirect.com’s Web site(s) and supersede any and all previous and contemporaneous oral and written agreements between you and InjectorsDirect.com regarding your use of the Web site(s).
Effective Date: March 1, 2018
Terms of Use
Scope and Applicability.
These Terms of Use (the “Agreement”) are applicable to the Web pages, programs, products, services, data files, written text, computer software, music, audio files, photographs, videos or other images, content, databases, software code and other information (collectively, the “Services”) provided by InjectorsDirect.com, a California corporation (“InjectorsDirect.com”), on the Web site(s) accessed via the Internet (collectively, the “Web site(s)”) owned by InjectorsDirect.com. The content and information included in the Services are provided by InjectorsDirect.com and its third party clients, suppliers and service providers (collectively, the “Information Providers”). These Services are made available by InjectorsDirect.com subject to the terms and conditions of this Agreement.
Agreement.
BY VIEWING THE WEB SITE(S) AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO SUCH TERMS AND CONDITIONS, INJECTORSDIRECT.COM IS NOT WILLING TO PROVIDE YOU WITH ACCESS TO THE SERVICES, AND YOU SHOULD IMMEDIATELY DISCONTINUE YOUR USE OF THE WEB SITE(S).
InjectorsDirect.com may modify this Agreement from time to time in its sole discretion and without notice to you. You should review this Agreement periodically to ensure familiarity with its then-current terms and conditions. Your continued use of the Services shall constitute your acceptance of this Agreement and your continued use of the Services following any modification of this Agreement shall constitute your acceptance of such modifications to this Agreement.
Use of the Services.
In accordance with the terms and conditions of this Agreement, InjectorsDirect.com grants you a non-exclusive, limited, non-transferable license to use the Services and view the online content for your personal, non-commercial use. The Services (and the content and information included therein) are protected by copyright pursuant to United States laws and international treaties and are owned or licensed by InjectorsDirect.com and/or the Information Provider(s) credited. You shall abide by all copyright notices, information, or restrictions contained in any content or information accessed through the Services.
You may not reproduce, modify, edit, retransmit, disseminate, sell, distribute, perform, display, publish, broadcast, circulate, create derivative works from, or commercially exploit the Services (including the content and information made available through the Services), in whole or in part, in any manner, without the prior written consent of InjectorsDirect.com, nor use the content or information made available through the Services for any unlawful purpose. You may not replay for commercial purposes video and/or audio materials available on the Web site(s). Nothing contained in this Agreement shall be construed as conferring any right in any copyright, trademark, or other intellectual property of InjectorsDirect.com to you. Violation of this policy may result in infringement of the intellectual property and contractual rights of InjectorsDirect.com, the Information Providers and/or other third parties, which is prohibited by law and could result in substantial civil and criminal penalties.
No part of these materials may be copied, modified, edited, reproduced, uploaded, posted, transmitted or distributed in any form or by any means, electronic or mechanical, now known or hereafter invented without the prior written consent of InjectorsDirect.com and/or the Information Providers. Notwithstanding the foregoing, you may print hard copies of pages from the Web site(s) and the printable versions displayed therein for your personal, temporary, non-commercial use, provided you maintain all copyright and other notices contained therein. No other copying of the Web site(s), in whole or in part, is permitted without InjectorsDirect.com’s prior express written authorization, which may be withheld for any reason.
To deliver the Services, it may be necessary for InjectorsDirect.com or Google’s advertising management program, as may be used on the Web site(s), to collect information about you and your use of the Web site(s). For more information please read the Privacy Policy posted by InjectorsDirect.com on or in connection with the Services, whose terms are incorporated by this reference.
You agree to accept sole responsibility for: (1) any use of Internet facilities conducted or permitted by you or your agents, contractors, employees or other users; (2) the conduct of any business, advertising, marketing or sales in connection therewith; and (3) any negligent or illegal act or omission of you or your agents, contractors, employees or other users.
When retrieving information from the Services, you are expressly prohibited from: (1) using or attempting to use data mining, spiders, robots, intelligent agents, or any other similar data gathering, extraction or navigation search methods except for a normal browser; (2) aggregating, copying or duplicating any of the materials or information available from the Web site(s) except for the small amount of materials and information temporarily required for an ordinary single use of the Web site(s); or (3) accessing data not intended for such user.
Hyperlinks on the Web Site(s).
InjectorsDirect.com may from time to time, directly or indirectly, provide hyperlinks (“links”) to or, in our sole discretion, accept links from Web sites of third parties. InjectorsDirect.com does not control or maintain the material presented by other persons in their Web sites. The inclusion of any link on the Web site(s) does not imply an association or relationship between InjectorsDirect.com and the person or entity sponsoring the linked site and does not constitute or imply an endorsement, approval or sponsorship of the linked site by InjectorsDirect.com, or the endorsement, approval or sponsorship of InjectorsDirect.com by the sponsor of the linked site. The links do not imply legal authority to use any protected rights of others reflected in the links. We do not vouch for or assume any responsibility for the content, accuracy or completeness of the material presented directly or indirectly in linked sites. If you use any of the links, you will leave the Web site(s).
Linking to the Web Site(s).
You may not link other sites to the Web site(s) without prior authorization by InjectorsDirect.com, which may be withheld for any reason. In all circumstances, you may not frame or alter the appearance of the Web site(s) or reproduce or host content from the Web site(s) on your Web site. Further, you may not state or imply that InjectorsDirect.com endorses, sponsors or otherwise approves your site. You may not use any of the InjectorsDirect.com trademarks or logos without prior written consent, which may be withheld for any reason.
Submissions to Web Site(s).
All concepts, ideas, comments, manuscripts, illustrations and all other materials disclosed or offered on or in connection with the Web site(s) are submitted without any restrictions or expectation of confidentiality. InjectorsDirect.com shall not have any financial or other obligations to you when you submit such information, nor shall you assert any proprietary or moral right of any kind with respect to such submissions. We shall have the right to use, publish, distribute, transmit, download, upload, post, display or otherwise distribute your submissions in any manner without notice or compensation to you.
InjectorsDirect.com does not represent or warrant that information and content provided in connection with the Services is or will be always up-to-date, complete, accurate or available for viewing. The Services include facts, views, opinions and recommendations of individuals and organizations deemed of interest. Neither InjectorsDirect.com nor the Information Providers guarantee the accuracy, completeness or timeliness of, or otherwise endorses, these views, opinions or recommendations. InjectorsDirect.com reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any content from the Web site(s). InjectorsDirect.com will take reasonable efforts to correct any inaccuracies that are brought to its attention.
Notwithstanding the foregoing, we have no duty to edit or review materials submitted by users. InjectorsDirect.com and the Information Providers give no assurances whatsoever regarding the information or materials available on the Web site(s). If you submit any information to the Web site(s), you agree not to: (1) post or transmit anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior; (2) post or transmit any pyramid schemes, chain letters or conduct gambling; (3) post or transmit anything that violates the copyright or intellectual property rights of any person or entity; (4) post or transmit a virus or any other harmful component; (5) post anything that you know is incorrect or potentially harmful to any third party; or (6) contact other users of the Web site(s) through unsolicited e-mail, telephone calls, mailings or any other method of communication. Any such materials may be removed from the Web site(s) at any time for any reason.
If, through the use of the Services, you decide to submit, enter or transmit information or materials of any kind, you are solely responsible for ensuring that you may do so and that such information and materials can be accessed, used, copied, distributed and adapted by other users of the Services (including InjectorsDirect.com and its Information Providers) without liability or restriction. You agree to indemnify InjectorsDirect.com and the Information Providers from any damage, loss, cost or expense which may be incurred by InjectorsDirect.com as a result of the material you link, upload, post or transmit to the Web site(s).
Intellectual Property Rights.
The InjectorsDirect.com design is a registered trademark and service mark of InjectorsDirect.com. You may not use any of our trademarks or logos without our prior written consent. Unless otherwise noted, all materials, including but not limited to the Web site(s), all articles, text, graphics, logos, images, illustrations, designs, icons, photographs, video clips, audio clips, all menu pages, underlying HTML code, and software that is part of the Web site(s), are protected under copyright laws and are the trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by InjectorsDirect.com, the Information Providers, or is otherwise part of the public domain.
Without prior written consent, you may not republish, frame, retransmit, modify or create derivative works of any material contained in the Web site(s) on any other Web site or in materials of any other entity. Further, the computer code created by or for InjectorsDirect.com to generate the Web site(s) is protected by copyright and any copying or adapting of such code is strictly prohibited.
Termination.
In accordance with the terms and conditions of this Agreement, InjectorsDirect.com may discontinue or change the Services, or their availability to you, immediately, in its sole discretion, at any time without cause. InjectorsDirect.com may terminate this Agreement and your access to and use of the Services, or any portion thereof, immediately, in its sole discretion, at any time without cause.
Disclaimer of Warranties.
You understand and agree that your use of the Services is at your sole risk. THE SERVICES AND THE INFORMATION PRESENTED ON THE WEB SITE(S) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, RELIABILITY, NONINFRINGEMENT, RESULT OR OUTCOME. ANY REPRESENTATION OR WARRANTY THAT MIGHT BE OTHERWISE IMPLIED IS EXPRESSLY DISCLAIMED BY INJECTORSDIRECT.COM AND THE INFORMATION PROVIDERS.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE SUCH AS LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
ALTHOUGH THE WEB SITE MAY CONTAIN AN ELECTRONIC BULLETIN BOARD (THE “BULLETIN BOARD”), INJECTORSDIRECT.COM SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR THE ACCURACY OF ANY OPINIONS, ADVICE, REPRESENTATIONS OR INFORMATION POSTED ON THE BULLETIN BOARD. INJECTORSDIRECT.COM RESERVES THE RIGHT (BUT SHALL NOT HAVE AN OBLIGATION) TO REMOVE POSTINGS THAT IT DEEMS INAPPROPRIATE OR OFFENSIVE; PROVIDED, HOWEVER, INJECTORSDIRECT.COM BEARS NO RESPONSIBILITY FOR THE CONTENT ON THE WEB SITE(S), ANY THIRD PARTY’S RELIANCE THEREON, OR THE IMPROPER USE OF THE WEB SITE(S) BY ANY THIRD PARTY, WHICH SHALL INCLUDE, BUT NOT BE LIMITED TO, VIOLATIONS OF APPLICABLE ANTI-SPAMMING LAWS OR ANY VIOLATION OF ANY LAWS AND STATUTES REGULATING THE USE OF INTERNET WEB SITES, POSTING INFORMATION THAT CONTAINS VULGAR OR QUESTIONABLE LANGUAGE, THAT MAY BE ILLEGAL UNDER FEDERAL OR STATE LAWS, OR MAY BE ILLICIT, INDECENT OR PORNOGRAPHIC IN NATURE.
Limitation of Liability.
TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, NEITHER INJECTORSDIRECT.COM NOR ANY OF THE INFORMATION PROVIDERS, SUBSIDIARIES, AFFILIATES, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, YOUR USE OF THE SERVICES, ACCESS TO OR INABILITY TO ACCESS THE SERVICES, USE OF OR RELIANCE ON THE INFORMATION IN OR THROUGH THE SERVICES, OR RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA, GOODWILL, BUSINESS REPUTATION, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER INJECTORSDIRECT.COM NOR ANY OF THE INFORMATION PROVIDERS, SUBSIDIARIES, AFFILIATES, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES OR AGENTS SHALL BE LIABLE TO YOU OR OTHERS FOR LIABILITY OR DAMAGES UNDER CONTRACT OR TORT THEORIES OR ANY DAMAGES CAUSED BY VIRUSES, “TROJAN HORSES,” “WORMS,” “TIME BOMBS,” OR ANY OTHER DAMAGING COMPUTER PROGRAMMING ROUTINES OR ENGINES CONTAINED WITHIN ELECTRONIC FILES OF THE WEB SITE(S) OR ANY LINKED SITE, REGARDLESS OF PRIOR NOTICE TO INJECTORSDIRECT.COM OR THE INFORMATION PROVIDERS. IN NO EVENT SHALL INJECTORSDIRECT.COM BE LIABLE FOR DAMAGES TO YOU OR ANY THIRD PARTY FOR ANY DEFICIENCY, ERROR OR INTERRUPTION IN THE SERVICES.
Limitation of Claims.
Unless statute mandates a lesser period, any action on any claim against InjectorsDirect.com and/or the Information Providers must be filed by the user within one (1) year following the date the claim first accrued or it shall be deemed waived.
Privacy Policy.
For information about our data protection practices, please read our Privacy Policy as posted on the Web site(s). This policy explains how InjectorsDirect.com treats your personal information and protects your privacy when you use the Services. In using the Services, you agree to the use of your data in accordance with our Privacy Policy.
Advertisements.
Some of the Services are supported by advertising revenue and may display advertisements and promotions in connection with Google’s advertising management system. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising on the Services are subject to change without specific notice to you. In consideration for InjectorsDirect.com granting you access to and use of the Services, you agree that InjectorsDirect.com or Google’s advertising management system may place such advertising on the Services.
Copyright Agent.
InjectorsDirect.com will, in appropriate circumstances, remove from the Web site(s) information that might infringe the intellectual property rights of others. If you believe your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Web site(s) or on sites to which the Web site(s) link, you must provide our Copyright Agent with notice, including substantially the following:
(i) A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
(ii) A description of the copyrighted work or works that you claim have been infringed and an identification of what material in such work(s) is claimed to be infringing and which you request to be removed from the Web site. If multiple copyrighted works are covered by a single notification, a representative list of such works must be provided;
(iii) Identification of the location on the Web site of the allegedly infringing material(s) reasonably sufficient to permit InjectorsDirect.com to locate the material(s). The easiest way to do this is by providing Web addresses (URLs) leading directly to the allegedly infringing material(s);
(iv) Information reasonably sufficient to permit us to contact you, including your full name, physical address, telephone number, fax number and, if available, your direct email address:
(v) A statement by you that you have a good faith belief that the use of the material(s) in the manner complained of is not authorized by the copyright owner, its agent, or the law;
(vi) A statement by you that the information in your notice is accurate, and, under penalty of perjury, a declaration that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
(vii) Your electronic or physical signature.
Notice of copyright infringement should be mailed to InjectorsDirect.com’s Copyright Agent at the following address:
By mail: Copyright Agent
c/o InjectorsDirect.com
848 Via Esteban
San Luis Obispo, CA 93401
THE COPYRIGHT AGENT SHOULD BE CONTACTED ONLY IF YOU BELIEVE THAT YOUR WORK HAS BEEN USED OR COPIED IN A WAY THAT CONSTITUTES COPYRIGHT INFRINGEMENT AND SUCH INFRINGEMENT IS OCCURRING ON THE WEB SITE OR ON SITES LINKED TO FROM THE WEB SITE(S). ALL OTHER INQUIRIES DIRECTED TO THE COPYRIGHT AGENT WILL NOT RECEIVE A RESPONSE.
Additional Disclosures and Information.
Excluding any services provided to you by InjectorsDirect.com. under a separate written agreement, this Agreement together with InjectorsDirect.com’s Privacy Policy and policies posted on the Web site(s) constitute the entire agreement between you and InjectorsDirect.com regarding the use of Services appearing on the Web site(s) and supersede any and all previous and contemporaneous oral and written agreements between you and InjectorsDirect.com regarding your use of the Web site(s) and/or the Services.
The Web site(s) (excluding linked sites) are controlled by InjectorsDirect.com from its offices within the State of California, U.S.A. By accessing the Web site(s), you and InjectorsDirect.com agree that all matters relating to your access to, or use of, the Web site(s) shall be governed by the statutes and laws of the State of California, without regard to conflicts of laws principles.
You and InjectorsDirect.com also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of San Luis Obispo County and the United States District Court for the Central District of California with respect to such matters. InjectorsDirect.com makes no representation that the Services (and the content and information included therein) are appropriate for use in other locations. Those who choose to access the Services from locations outside California shall be responsible for compliance with local laws, if and to the maximum extent local laws may be applicable. Notwithstanding the foregoing, you agree that InjectorsDirect.com shall still be allowed to apply for injunctive relief (or an equivalent type of urgent legal relief) in any jurisdiction.
If any legal proceeding, arbitration or other action is brought or threatened for the enforcement or interpretation of these Terms and Conditions, or because of an alleged dispute, breach, default or misrepresentation in connection with any of the provisions of these Terms and Conditions, and the prevailing party in any such action(s) should incur any legal fees, including, but not limited to, attorneys’ fees, paralegal fees, expert witness fees and other similar costs, the successful or prevailing party or parties to any such dispute or action shall be entitled to recover their reasonable attorneys’ fees and additional legal costs incurred, together with any other relief to which they may otherwise be entitled, as determined by an arbitrator, judge at trial, or upon appeal or petition.
If, for any reason, a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of InjectorsDirect.com as reflected by that provision, and the remainder of this Agreement shall continue in full force and effect. Any failure by InjectorsDirect.com to enforce or exercise any provision of this Agreement or related rights shall not constitute a waiver of that right or provision. The headings used in this Agreement are inserted only for convenience and ease of reference and are not to be considered in the construction or interpretation of any provision of this Agreement.
InjectorsDirect.com may make changes to these Terms of Use from time to time. When these changes are made, InjectorsDirect.com will post a new copy of the Terms of Use on the Web site(s). You understand and agree that if you use the Services after the date on which the Terms of Use have changed, InjectorsDirect.com will treat your use as acceptance of the updated Terms of Use.
For additional information about the Web site(s) or the Services, please contact us using the online submission form or e-mail address available on the “Contact” page of the Web site(s).
Effective Date: March 1, 2018
Disclaimer
InjectorsDirect.com and its associated logo are trademarks of InjectorsDirect.com, a California corporation, and may not be used without our prior written consent.
All other trademarks that appear on any of our Web site(s) or in connection with the Products, including the trademarks of vehicle and/or parts manufacturers, are displayed for informational, identification, and reference purposes only, and are the property of their respective owners. InjectorsDirect.com’s identification and display of vehicles, vehicle names, vehicle specifications, part numbers, images, and/or manufacturer names and logos does not imply any endorsement by, affiliation with, or sponsorship by any vehicle and/or parts manufacturer or seller, and InjectorsDirect.com explicitly disclaims any such endorsement, affiliation, or sponsorship.
California Proposition 65 information can be found here.